PRODUCT WARRANTY
Our products have a 10 YEAR limited warranty, from the time of original purchase.
Helko North America warrants to the original consumer or purchaser that their product(s) shall be free of manufacturer's defects in material and workmanship and will perform as intended. At Helko North America's option, a product deemed defective may be repaired, replaced, or substituted with a product of equal value. This shall be the exclusive remedy under this warranty. This warranty does not cover damage attributable to normal wear and tear, misuse, improper storage, or improper care and maintenance. Broken handles or damage from miss swings are not covered by warranty. We are not responsible for shipping charges for items covered under warranty.
To obtain warranty service, please contact our customer service team through email: [email protected].
Please provide the following information if you are claiming a warranty:
- Order number, when and where the item was purchased from
- Description of the damage/defect
- Detailed description of the usage the axe has experienced
- Description of how the axe is stored, maintained, and any changes or alterations that have been made
- Photos of the entire axe, as well as the problem/affected area. Provide the following 5 photos and any additional needed.
Helko North America warrants to the original consumer or purchaser that their product(s) shall be free of manufacturer's defects in material and workmanship and will perform as intended. At Helko North America's option, a product deemed defective may be repaired, replaced, or substituted with a product of equal value. This shall be the exclusive remedy under this warranty. This warranty does not cover damage attributable to normal wear and tear, misuse, improper storage, or improper care and maintenance. Broken handles or damage from miss swings are not covered by warranty. We are not responsible for shipping charges for items covered under warranty.
To obtain warranty service, please contact our customer service team through email: [email protected].
Please provide the following information if you are claiming a warranty:
- Order number, when and where the item was purchased from
- Description of the damage/defect
- Detailed description of the usage the axe has experienced
- Description of how the axe is stored, maintained, and any changes or alterations that have been made
- Photos of the entire axe, as well as the problem/affected area. Provide the following 5 photos and any additional needed.
Eye / Top side
|
Full Front Side
|
Full Back Side
|
Work Area / Wood
|
Bottom of Handle
|
Helko-Werk and Helko North America, LLC shall in no event be liable or claim responsibility for any incidental or consequential damages from using our tools.
Warranty Address:
Helko North America
ATTN: Service Department
9215 Santa Fe Springs Road
Santa Fe Springs, CA 90670
[email protected]
Warranty Address:
Helko North America
ATTN: Service Department
9215 Santa Fe Springs Road
Santa Fe Springs, CA 90670
[email protected]