WHAT KIND OF INFORMATION DO WE COLLECT?
There are cases where Helko North America may ask you for personal information, such as your name, address, date of birth, gender, email address, etc. We do this for instance when you register for contests/promotions, respond to communication such as e-mail, and for services that require registration or subscription. If you would like to be on our mailing list, we will ask you to actively opt-in. We might also collect personal information from you about a third party, for instance if the website allows you to send an email referring someone to our site or an active promotion, in which case we need to know the name and email address of the recipient. That information will only be used for the specific purpose (delivering the email) and Helko North America will not further contact the third party unless the third party contacts us.
When you visit our website we may collect so called 'click stream' data (server address, domain name etc.). This information can be combined with information you have provided to us (for instance by registering), which will enable us to analyze and better customize your visits.
INFORMATION YOU PROVIDE TO HELKO NORTH AMERICA
While Helko North America does not generally require that you provide us with personally identifiable information in order to visit and use the Site, please note that in order to participate in some activities, such as sweepstakes, contests and other promotions, chat rooms or bulletin boards, we may ask you to provide information that could reasonably be used to contact you or to identify you personally (such as first and last name, e-mail address, mailing address and telephone number) ("Personal Information"). We may also ask you to provide other information about yourself, such as demographic information (such as gender, geographic region, age, etc.) or certain information about your preferences and interests. If you choose not to provide such Personal Information or other information to us, you may not be able to participate in certain activities we offer. If we combine demographic or other information we collect about you as Personal Information, we may offer opportunities to enter into promotions on our own or together with a third party. Such Promotions may require registration and the disclosure of both Personal Information and non-Personal Information. In the event that a promotion is offered jointly with a third party, as a result of your participation in such promotions, your Personal Information and non-Personal Information may be shared with such third party which we will disclose to you at the time you provide your information. By entering a promotion, you are agreeing to the official rules that govern that promotion; which may contain specific requirements of you, including but not limited to, allowing the sponsor and/or other third parties connected to the promotion to use your name, voice and/or likeness in advertising and marketing materials; except where prohibited by law, Therefore, always carefully read the rules of the promotion before entering.
INFORMATION AUTOMATICALLY COLLECTED
In addition to any Personal Information or other information that you choose to provide via the Site, whenever you visit or interact with the Site, Helko North America automatically collects certain information such as your IP address and/or another unique identifier ("Device Identifier") for the computer, mobile device, technology or other device ("Device") you use to access the Site and any referring website. (A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers. Our computers identify your Device by its Device Identifier.) Some mobile service providers may also provide us or our third-party service providers with information regarding the physical location of the Device used to access the Website.
In addition, Helko North America, as well as certain third-party analytics and other service providers, may use a variety of technologies that automatically or passively collect information about how you use the Site ("Usage Information"). Usage Information may include, in part, browser type, operating system, the page served, the time at which a page was accessed and/or the time spent on a page, and the preceding pages views. Usage Information is generally nonidentifying, but if Helko North America associates the collected data with you as a specific and identifiable person, we will treat it as Personal Information.
INFORMATION ABOUT FRIENDS AND FAMILY
When you share information and Site links, send or share Helko North America promotions and marketing materials, or send products to family and friends and others, Helko North America may collect the information you provide about those people such as name, address, email address and phone number.
INFORMATION SHARED ON A WEBSITE OR NETWORK OWNED AND CONTROLLED BY A THIRD PARTY
Functionality on the Site may permit interactions between such Site and a third-party website, such as enabling you to “like” a product or “share” content to third-party websites. If you choose to “like” or “share” content or to otherwise post information from or via the Site to a third-party website, feature or application, that information may become public and the third-party web site may have access to information about you and your use of the Site.
You may also choose to participate in a third party application or feature (such as one of our Facebook applications or a similar application or feature on a third-party website) through which you allow us to collect and share (or the third party to share) information about you, including Personal Information. The third party may allow you to remove the application or feature, in which case we will no longer collect information about you through the application or feature, but we may retain the information previously collected. In addition, we may receive information about you if other users of a third-party website give us access to their profiles and you are one of their “connections,” or if information about you is otherwise accessible through your “connections” web page, profile page, or similar page on a social networking or other third-party website or interactive service.
USE OF VISITORS' INFORMATION
To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest). You may be contacted by phone or email.
To send you information/materials via e-mail or SMS messages about products, offers and news we think would interest you. This information may relate to products, offers and news of Helko North America and/or its licensees or carefully selected commercial partners. We only send you this if you have opted-in to receive Helko North America e-mails and/or SMS messages. In case you do not want to receive any e-mails and/or SMS messages from us anymore, or if you want to modify your personal data or want your personal data to be deleted from our database, we refer you to the 'Opt-out, delete or modify personal information' section below.
To analyze visits to the website and learn about the interests of our visitors in aggregate and also on a personal level to better understand your interest and need, so we can improve our products and services and deliver the type of content, features and promotions that you are most interested in.
PROTECTION OF VISITORS' INFORMATION
In order to protect the information you provide to us by visiting our website we have implemented various security measures. Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights and are required to keep the information confidential. However, keep in mind that whenever you supply personal information online, there is a risk that third parties may intercept and use that information for their purposes. While Helko North America strives to protect its user's personal information and privacy, we cannot guarantee the security of any information you disclose online, therefore you do so at your own risk.
DISCLOSING PERSONAL INFORMATION TO THIRD PARTIES
Except as described in this policy, we do not sell, trade or otherwise transfer your personal information to third parties without informing you in advance and in accordance with applicable data protection law. Your data may be transferred to web site hosting partners and other parties who assist us in designing and operating the website, executing services (for instance prize fulfillment) or help us analyze collected data. These parties will only use your data for the purpose of carrying out the work as indicated and will be required to keep the information confidential. We will also release personal data without consent if such is required by law, for security purposes, or to prevent imminent harm.
LINKS TO THIRD PARTIES
A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember for instance your user name and password. You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings. There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it's possible then that you do not have access to some of the features on the website.
OPT-OUT, DELETE OR MODIFY PERSONAL INFORMATION
You may cancel your registration at any time, and you can choose to opt-out of receiving any emails from Helko North America. Additionally you can choose to have all your personal information deleted from our database. If you want to opt-out, delete or modify your personal information, please submit your request by email to firstname.lastname@example.org.
CALIFORNIA CONSUMER PRIVACY RIGHTS
If you are a California resident, you have the right to receive: (a) information identifying any third party or parties to whom Helko North America may have disclosed within the preceding calendar year, your personal information for the third-party’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain such information free of charge, please submit your request to email@example.com. Helko North America will respond to these requests within thirty (30) days. Requests that come to Helko North America by other means may result in a delayed response.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT NOTICE
Some web browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. How browsers communicate the Do Not Track signal has not yet been established. . For this reason, our Websites do not currently interpret, respond to or alter their practices when they receive Do Not Track signals. Please note that third parties may collect personal information about your online activities over time and across different websites when you visit our website or other online websites and services. To find out more about "Do Not Track," you may wish to visit http://www.allaboutdnt.com.
CALIFORNIA RESIDENTS PRIVACY RIGHTS
If you are a California resident, you may ask businesses to disclose what personal information they have collected about you and what they do with that information. You are also allowed to request that they delete or not sell your personal information. You also have the right to be notified, before their collection of or the types of personal information they are collecting and what they do with that information. Generally, businesses cannot discriminate against you for exercising your rights under the (California Consumer Protect Act) CCPA. Businesses cannot make you waive these rights, and any contract provision that says you waive these rights is unenforceable.
As a California resident, you have the following rights in connection with your personal information (collectively, “Privacy Rights”):
Access/Portability: You have the right to request and receive a copy of your personal information Helko North America has collected, used, disclosed and sold within the previous 12 months.
Deletion: You have the right to request the deletion of your personal information Helko North America collects and maintains. Deleting your personal information is irreversible and means that you will no longer have an account with Helko North America. By submitting a deletion request, you will be deleting your entire account including your order history. You will need to sign up again with Helko North America.
EXCEPTIONS TO DELETION REQUEST
There are some exceptions to a deletion request. Common reasons why businesses may refuse to delete your personal information include:
The business cannot verify your request.
The request is manifestly unfounded or excessive, or the business has already provided personal information to you more than twice in a 12-month period.
Disclosure would restrict the business’s ability to comply with legal obligations, exercise legal claims or rights, or defend legal claims.
Also, please be aware that after submitting an Opt-Out request, you may still continue to see advertisements regarding our company online or through third parties. If you continue to visit or use the Site, you may also come across our ads. You will no longer receive personalized advertisements, but you may still see generic, non-personalized advertisements.
Non-Discrimination: You have the right to exercise any of your Privacy Rights free from discriminatory practices prohibited by California law.
HOW TO EXERCISE YOUR PRIVACY RIGHTS
To submit a privacy related request, please submit your request to firstname.lastname@example.org. Please allow up to thirty days for Helko North America to complete your request. Please note, these Privacy Rights are subject to exceptions, and in certain cases Helko North America may decline your request (see Exceptions to Deletion Request) as permitted by law or if applicable, extend your request another thirty days.
CHANGES TO THE POLICY
HOW YOU CAN CONTACT US
INQUIRY, COMPLAINT, AND DISPUTE PROCESS
Revised April 2021