Helko North America Warranty
Helko-Werk warrants to the original consumer or purchaser that this product shall be free of manufacturer's defects in material and workmanship and will perform as intended. At Helko North America's option, a product deemed defective may be repaired, replaced, or substituted with a product of equal value. This shall be the exclusive remedy under this warranty. This warranty does not cover damage attributable to normal wear and tear, misuse, improper storage, or improper care and maintenance. Broken handles or damage from miss swings are not covered by warranty.
To obtain warranty service, please contact our customer service team through email, info@helkonorthamerica.com. Provide a description of the defect or issue, photos, proof of purchase, and contact information. Helko-Werk and Helko North America, LLC shall in no event be liable or claim responsibility for any incidental or consequential damages from using our tools.
Warranty Address:
Helko North America
ATTN: Service Department
9215 Santa Fe Springs Road
Santa Fe Springs, CA 90670
info@helkonorthamerica.com
*Ironwood Collection Warranty
Our Ironwood Collection axes are customized here in the US. There is extensive post-manufacturing work being done on the handles and heads. Although fully functional, the Ironwood axes are more intended to be used as display. Therefore, we do not offer a warranty on these axes, as we do on all other Helko Werk axes. If a customer is not pleased with the axe, we will of course do our very best to work directly with you to try and reach a positive outcome, but we cannot make a free-of-defect grantee or a grantee on the performance.
To obtain warranty service, please contact our customer service team through email, info@helkonorthamerica.com. Provide a description of the defect or issue, photos, proof of purchase, and contact information. Helko-Werk and Helko North America, LLC shall in no event be liable or claim responsibility for any incidental or consequential damages from using our tools.
Warranty Address:
Helko North America
ATTN: Service Department
9215 Santa Fe Springs Road
Santa Fe Springs, CA 90670
info@helkonorthamerica.com
*Ironwood Collection Warranty
Our Ironwood Collection axes are customized here in the US. There is extensive post-manufacturing work being done on the handles and heads. Although fully functional, the Ironwood axes are more intended to be used as display. Therefore, we do not offer a warranty on these axes, as we do on all other Helko Werk axes. If a customer is not pleased with the axe, we will of course do our very best to work directly with you to try and reach a positive outcome, but we cannot make a free-of-defect grantee or a grantee on the performance.
Customer Security and Information
Credit Card Information
Helko North America does not collect or store your credit card number. When an order is made through our website, the credit card information is processed directly to our credit card processor. Helko North America does not get access to this information, ensuring your information is safely handled and passes through the least hands possible.
Orders
We request information from customers through the online order form. Here a user must provide contact information, including name, address, phone, email, shipping address, and credit card information. This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, the contact information will be used to get in touch with you.
ID Verification Policy
On higher value orders, we may choose to contact customers and ask for a form of ID to verify the purchase. This is done to protect both ourselves as the seller and you as the customer. We use this information purely to verify that names and addresses match billing or shipping information. We do not retain or store this information, or use it in any other way.
Security
For your security, helkonorthamerica.com uses SSL encryption to protect all of the information transmitted across our website.
Your Rights
You have the right to access personal information we hold about you and ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Changes
We may update this privacy policy from time to time in order to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Helko North America does not collect or store your credit card number. When an order is made through our website, the credit card information is processed directly to our credit card processor. Helko North America does not get access to this information, ensuring your information is safely handled and passes through the least hands possible.
Orders
We request information from customers through the online order form. Here a user must provide contact information, including name, address, phone, email, shipping address, and credit card information. This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, the contact information will be used to get in touch with you.
ID Verification Policy
On higher value orders, we may choose to contact customers and ask for a form of ID to verify the purchase. This is done to protect both ourselves as the seller and you as the customer. We use this information purely to verify that names and addresses match billing or shipping information. We do not retain or store this information, or use it in any other way.
Security
For your security, helkonorthamerica.com uses SSL encryption to protect all of the information transmitted across our website.
Your Rights
You have the right to access personal information we hold about you and ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Changes
We may update this privacy policy from time to time in order to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Our Privacy Policy
This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from helkonorthamerica.com.
When you visit this site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the site, we may collect information about the individual web pages or products that you view, what search terms or web pages may have referred you to our site, and information about how you interact with our site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
When you make a purchase or attempt to make a purchase through our site, we collect certain necessary information from you, including your name, billing and shipping address, payment information, email address, and phone number. This information is referred to as “Order Information”. Helko North America is the sole owner of the order information collected on this website. We do not sell, share, or trade this information with others. Any contact information submitted by our customers is restricted in our offices. Only employees who need the information to perform a specific job, such as a billing clerk or customer service representative, have access to personally identifiable information. All of our employees are kept up-to-date on our current security and privacy practices.
“Personal Information” as used in this privacy policy includes both Device Information and Order Information. Your Personal Information is used to fulfill any orders placed through the site, as well as communicate with you when necessary, screen orders for potential fraud or other risks, and provide you with information or advertising relating to our products (when in line with the preferences you have shared with us).
When you visit this site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the site, we may collect information about the individual web pages or products that you view, what search terms or web pages may have referred you to our site, and information about how you interact with our site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
When you make a purchase or attempt to make a purchase through our site, we collect certain necessary information from you, including your name, billing and shipping address, payment information, email address, and phone number. This information is referred to as “Order Information”. Helko North America is the sole owner of the order information collected on this website. We do not sell, share, or trade this information with others. Any contact information submitted by our customers is restricted in our offices. Only employees who need the information to perform a specific job, such as a billing clerk or customer service representative, have access to personally identifiable information. All of our employees are kept up-to-date on our current security and privacy practices.
“Personal Information” as used in this privacy policy includes both Device Information and Order Information. Your Personal Information is used to fulfill any orders placed through the site, as well as communicate with you when necessary, screen orders for potential fraud or other risks, and provide you with information or advertising relating to our products (when in line with the preferences you have shared with us).